Eye Emergencies

Eye emergency? Here’s what to do.

If this is a true medical emergency, call 911. For urgent eye symptoms — sudden vision loss, flashes, a shower of new floaters, or an eye injury — call (717) 637-1919 during working hours and we’ll see you the same day or next day. We’re in Hanover, PA, serving York & Adams County, PA and Carroll County, MD.

If this is a true medical emergencyCall 911

For urgent eye symptoms that aren’t life-threatening, call (717) 637-1919 — during working hours we’ll see you the same day or next day, and outside working hours the line redirects to the doctor on call. For a chemical splash, flush the eye with clean water for at least 15 minutes and go to the nearest emergency room.

Medically reviewed by Carl J. May Jr., MD · American Board of OphthalmologyLast updated June 2026
When to call

If this is a true medical emergency — such as a chemical burn, an eye injury, or sudden loss of vision — call 911 or go to the nearest emergency room. For urgent eye symptoms that aren’t life-threatening, call The May Eye Care Center & Associates at (717) 637-1919 during working hours and we’ll see you the same day or next day. Outside working hours, the line redirects to the doctor on call; prescription refills can wait until working hours.

Don’t ignore these

Symptoms that need prompt attention

  • Sudden loss of vision in one or both eyes
  • A dark curtain or shadow moving across your vision
  • A sudden burst of new floaters, or flashes of light
  • Eye pain with nausea, headache, or halos around lights
  • An eye injury, or something stuck in the eye
  • A chemical splash in the eye
  • Sudden double vision or a red, painful eye with light sensitivity

If you believe any of these is a true medical emergency, call 911 or go to the nearest emergency room. Otherwise, call (717) 637-1919 during working hours and we’ll see you the same day or next day.

§FAQ

Eye emergency questions, answered.

What to do first, when to call 911, and when to call the office to be seen the same day or next day.
01What Should I Do In An Eye Emergency?

If this is a true medical emergency — such as a chemical burn, an eye injury, or sudden loss of vision — call 911 or go to the nearest emergency room. For urgent eye symptoms that are not life-threatening, call (717) 637-1919 during working hours and we will see you the same day or next day.

02What Are The Warning Signs Of A Retinal Detachment?

The classic warning signs are a sudden increase in floaters, flashes of light, and a dark curtain or shadow spreading across your field of vision. If you have sudden vision loss or believe this is a true medical emergency, call 911 or go to the nearest emergency room. For urgent eye symptoms during working hours, call (717) 637-1919 and we will see you the same day or next day.

03Is A Sudden Increase In Floaters An Emergency?

A few floaters are common and usually harmless, but a sudden shower of new floaters — especially with flashes of light — can signal a retinal tear or detachment. If it is accompanied by sudden vision loss, treat it as an emergency and call 911 or go to the nearest emergency room. Otherwise, call (717) 637-1919 during working hours to be seen the same day or next day.

04What Should I Do For A Chemical Splash In The Eye?

A chemical splash is a medical emergency. Immediately flush the eye with clean water or saline for at least 15 minutes, holding the eyelids open, then call 911 or go to the nearest emergency room — chemical burns are time-critical, especially with strong acids or alkalis such as drain or oven cleaner. Call (717) 637-1919 during working hours for any follow-up eye care.

05Is A Red Eye An Emergency?

Most red eyes are not emergencies. A red eye with severe pain, sudden vision loss, or a recent injury may be urgent — if you believe it is a true emergency, call 911 or go to the nearest emergency room. Otherwise, call (717) 637-1919 during working hours and we will see you the same day or next day. If you wear contact lenses and have a painful red eye, remove the lens.

06What Causes Sudden Vision Loss?

Sudden vision loss can be caused by serious conditions such as a retinal detachment, a blocked retinal blood vessel, or acute glaucoma. Treat sudden vision loss as a medical emergency: call 911 or go to the nearest emergency room. For urgent but non-emergency eye symptoms during working hours, call (717) 637-1919 to be seen the same day or next day.

07What Should I Do If Something Hits My Eye?

Do not rub or press on the eye, and do not try to remove an embedded object. Shield the eye (a paper cup taped over it works). For any significant blow, cut, or penetrating injury, call 911 or go to the nearest emergency room. For minor irritation, call (717) 637-1919 during working hours to be seen the same day or next day.

08When Should I Call 911 Or Go To The ER Instead Of The Office?

Call 911 or go to the nearest emergency room for any true medical emergency — a chemical burn, a penetrating eye injury, or sudden severe vision loss — at any time of day or night. The office line (717) 637-1919 is for reaching us during working hours; when you call, we will see you the same day or next day for urgent eye concerns.

09What If I Need Help Outside Working Hours?

Outside of working hours, the office number (717) 637-1919 redirects to the doctor on call for urgent eye concerns. For a true medical emergency, call 911 or go to the nearest emergency room at any time. Routine matters such as prescription refills can wait until working hours.

§ 12Get Started

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Contact the practice

Address250 Fame Ave, Suite 225
Hanover, PA 17331
Phone(717) 637-1919
Emailreception1@mayeyecare.com
Fax(223) 639-5010
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